Friendly, Expert & Local Pet Care

Burvale Heights Veterinary Hospital

Dear valued clients,

Burvale Heights Veterinary Hospital is still open as per usual hours.

However, as the situation with the coronavirus disease 2019 (COVID-19) has evolved, we have added to the precautionary measures in our practice, to minimise the risk of exposure.
These increased measures are being taken to protect yourselves, the community as a whole and our team members:

SURGICAL PROCEDURES:
– Please remain in your car and call us on 9877 3999 to notify us of your arrival. You will be met at your car by one of the nurses who will go through our normal admission protocols. The nurse will then bring your pet into the hospital and we will call you later in the day with an update and discharge instructions as per our usual standards.

APPOINTMENTS:
– We ask that you remain in your car and call reception on 9877 399 to inform us of your arrival. We will greet you in the parking lot to retrieve your pet and bring them into the hospital for the vet to examine. While examining your pet, the vet will then contact you via telephone to discuss any concerns you may have as well as discuss (if) any course of treatment needed.
– Payment can be made via credit card or direct EFT as we would prefer to avoid any cash transactions at this stage.
– Your pet will then be returned to your car with any medications and further instructions as required.
We ask that you be patient with us during this difficult time as we attempt to keep everyone safe. We will endeavor to keep waiting periods to a minimum.

FOOD & REPEAT MEDICATIONS
– If you require us to dispense medications or food for your pet, please call us to arrange and prepay via telephone so your purchases can be brought out to you upon your arrival.

If you are unwell, are in isolation or have returned from overseas in the last 14 days and your pet needs veterinary attention please contact us on 9877 3999 so that we can discuss the best way for your pet to receive the medical attention they require while keeping everyone as safe as possible.

Your safety is our priority.

If you have concerns or questions, please call us on 9877 3999 ahead of your visit.

Thank you for your cooperation and understanding.

The Team at Burvale Heights Veterinary Hospital 🐾

Burvale Heights Veterinary Hospital

Our friendly  team is committed to providing the best quality healthcare for your pets. The combination of dedicated staff and a hospital well equipped with the latest technology allows us to offer you a full range of veterinary services to best look after your pet.

At Burvale Heights Veterinary Hospital, we understand that your pets are an important part of your family and treat them with gentleness and care as part of our family of patients.

Our Customer Service Promise

  • We will respond quickly and professionally to all enquiries.
  • Our team will give the best advice possible for you and your pet.
  • We will be clear in our pricing before you incur any charges.
  • All client communications are confidential, and will not be shared with 3rd parties.

Visiting Our Practice

  • All vet consultations and procedures require a booking.
  • Dogs should be brought on a leash.
  • Cats should be brought in a cat carrier. We know how stressful bringing a cat in can be, so click here for our kitty travel tips.
  • Please advise staff if your require any assistance moving your pet.

“The vets at Burvale Heights are wonderful caring people, and have saved the lives of both of our cats from serious problems. I can’t recommend them highly enough.”

Chris S.

5-Star Google Review

“Good vet clinic. The vet took the time to discuss all options about the care and wellbeing of our ageing dog. Gave me some good advice and suggestions on treatment. Showed empathy and concern. Very happy with the service I received. Will be going back again.”

J Challo

5-Star Google Review

“Perry and his team have always looked after my dog very well – it’s a safe place for my dog and I have always felt at ease there.”

Heidi F.

5-Star Google Review

Opening Hours

Mon - Fri: 8am - 730pm
Saturday: 8am - 1pm
Sunday: Closed

Send us a message!

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Opening Hours

Mon - Fri: 8am - 730pm
Saturday: 8am - 1pm
Sunday: Closed

Send us a message!

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